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Delivery

UK Delivery for orders over £25 is Free of charge

Standard Delivery Policy

We offer FREE 1-3 working day delivery for all in stock orders within the UK. Please note that Northern Ireland, Scottish Highlands and Islands may take longer to arrive.

*** please allow 3 to 5 working days for dispatch of Cricut machines and accessories due to current high demand ***

We aim to dispatch in stock orders on the same day if ordered before 1pm. Orders after 1pm or placed at the weekend will be sent out on the next working day. At busy times such as sale periods we may not be able to dispatch your item until the next working day.

We use Royal Mail, Parcelforce, DPD and DHL. We offer delivery choices for shipping speed and location. Due to the large amount of orders we send out daily, your parcel may arrive via any of our carriers.

Standard Delivery: Orders under £25 are subject to a standard P&P charge of £2 to £3 depending on the items purchased. Orders over £25 are delivered free of charge.
Premium Delivery: We also offer a 1st class and express courier tracked delivery service which you can select at checkout.

Courier Information:

Our courier partners are generally DPD, Parcelforce and Royal Mail. For courier delivered orders, you will be notified by email or text message with tracking information, delivery date and time slots once your item(s) have left the warehouse. Deliveries outside of mainland UK may take longer to arrive.

If you have specific delivery instructions, please add this to your order as a Note at the shopping cart page or get in touch.

Secure and Signed for Deliveries:

COVID-19 - Items now do not need to be signed for, contactless delivery is standard.

Orders can be delivered to your home, a neighbour or place of work as specified at checkout. You can also change your delivery when in transit to collect from a local collection point with DPD. Valid ID and DPD reference will be required at a collection point.

Failed Deliveries:

If your delivery has not arrived as expected or you have missed the delivery more than once your parcel may be returned. Please contact us to rearrange delivery.

Delivery Damage:

If there has been an issue with your delivery or there is any damage on the outer box or internal item, please inform us within 72 hours of delivery so we are able to raise a dispute with our carriers. Claims made of delivery issues outside of this time may not be able to be escalated.