Pincushion - Alpaca
UK Delivery for orders over £25 is Free of charge
Standard Delivery Policy
We offer FREE 1-3 working day delivery for all in stock orders within the UK. Please note that Northern Ireland, Scottish Highlands and Islands may take longer to arrive.
We aim to dispatch in stock orders on the same day if ordered before 1pm. Orders after 1pm or placed at the weekend will be sent out on the next working day. At busy times such as sale periods we may not be able to dispatch your item until the next working day.
We use Royal Mail, Parcelforce, DPD and DHL. We offer delivery choices for shipping speed and location. Due to the large amount of orders we send out daily, your parcel may arrive via any of our carriers.
Standard Delivery: Orders under £25 are subject to a standard P&P charge of £2 to £3 depending on the items purchased. Orders over £25 are delivered free of charge.
Premium Delivery: We also offer a 1st class and express courier tracked delivery service which you can select at checkout.
Our courier partners are generally DPD, Parcelforce and Royal Mail. For courier delivered orders, you will be notified by email or text message with tracking information, delivery date and time slots once your item(s) have left the warehouse. Deliveries outside of mainland UK may take longer to arrive.
If you have specific delivery instructions, please add this to your order as a Note at the shopping cart page or get in touch.
Secure and Signed for Deliveries:
COVID-19 - Items now do not need to be signed for, contactless delivery is standard.
Orders can be delivered to your home, a neighbour or place of work as specified at checkout. You can also change your delivery when in transit to collect from a local collection point with DPD. Valid ID and DPD reference will be required at a collection point.
If your delivery has not arrived as expected or you have missed the delivery more than once your parcel may be returned. Please contact us to rearrange delivery.
If there has been an issue with your delivery or there is any damage on the outer box or internal item, please inform us within 72 hours of delivery so we are able to raise a dispute with our carriers. Claims made of delivery issues outside of this time may not be able to be escalated.
All products are covered by a manufacturer guarantee which lasts for 2 years from delivery covering manufacturing defects and breakdowns due to faulty components. Guarantees are limited to domestic use only and excludes consumable items such as belts and needles as well as misuse or accidental damage.
Our policy lasts 30 days from delivery with a 14 day refund and 30 day exchange policy - terms apply.
Any unwanted items must be returned, in original packaging and condition, as new, undamaged, unused and in a resalable condition. Any free gifts or promotional items supplied must also be returned.
After the 14 day period has expired, you are covered under the product guarantee.
Exchanges (if applicable)
If your item is being returned in as new condition within 30 days we can also offer an exchange.
Replacement original packaging may be able to be supplied (a cost will apply) if you have discarded the box or polystyrene. We cannot guarantee that replacement packaging is available for all products. Please keep the packaging if you can.
- Gift cards
- Software products
- Used items
To complete your return, please return your item to the address shown on the delivery note along with the returns reference number beginning RMA.
There are certain situations where only partial refunds are granted or returns refused (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
If you wish to cancel an item before delivery we will do our best to carry out a cancellation request, however it may not be possible to stop delivery once an item has been ordered - especially in busy periods such as sales or periods of high demand. If delivered, the item must be returned as per this policy for your order to be cancelled. If any free gifts are sent and a machine order subsequently cancelled, the value of the gift items will be deducted from any refunds given until the items are returned.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days. If any free gifts are sent and a machine order subsequently cancelled, the value of the gift items will be deducted from any refunds given until the items are returned.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first please re-check your bank account after 10 working days of the refund being processed by us.
If you’ve done this and you still have not received your refund yet, please contact us.
To return your product, you should contact us to receive your Returns Number and correct returns address. We cannot accept returns without a valid returns number.
You will be responsible for paying for your own shipping costs for returning your item. Premium Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning an item valued over £20, you should consider using a trackable shipping service with shipping insurance. We cannot guarantee that we will receive your returned item.